组织或项目内部影响因素分析

对组织战略或项目管理产生影响的因素，不仅包括前文所述的外部影响因素，还包括如下内部因素：

1）组织总体绩效；

Overall performance of the organization;

2）资源因素，比如基础设施、过程运行环境、组织的知识；

Resource factors, such as infrastructure, environment for the operation of the processes, organizational knowledge ;

3）人员方面，比如个人能力、组织行为和文化、工会关系等；

Human aspects such as competence of persons, organizational behaviour and culture, relationships with unions;

4）运营因素，比如过程或产品和服务的提供能力，质量管理系统绩效，客户满意度监视等；

Operational factors such as process or production and service provision capabilities, performance of the quality management system, monitoring customer satisfaction;

5）组织管理因素，比如决策规则和程序或组织架构。

Factors in the governance of the organization,such as rules and procedures for decision making or organizational structure.